Terms of Service

1. Who can use the Service

You must be at least 18 years old and live in the United States. If you use the Service for an organization, you confirm you may accept these Terms for it.

3. Your account

Keep your sign-in email secure. You are responsible for activity in your account. Tell us at [email protected] if you think someone else used it.

5. Ownership and license

• You own Your Content. As between you and us, you also own the resumes, letters and other documents we generate for you from Your Content ("Deliverables"), and we assign to you whatever rights we have in them. Deliverables are drafted with AI and may not qualify for copyright protection; we do not promise they are unique.
• License to us. You give us a limited license to host, store, process and transform Your Content and Deliverables only to provide the Service to you, including sending text to our AI provider as described in the Privacy Notice, and, only in anonymous and aggregated form, to improve the Service and publish statistics as described in the Privacy Notice. We do not use Your Content to train AI models and do not publish it. The license ends when Your Content is deleted, except for anonymous statistics already published.
• Our property. We and our licensors keep all rights in the Service, our software, the PM Career Desk name and brand, the Reed character, and our templates and rules. You may not resell the Service or use it to build a competing product or dataset.

7. Acceptable use

Do not: use the Service to deceive an employer or anyone else; upload content you have no right to share; try to access other users' data; scrape, overload or reverse engineer the Service; use automated means to create accounts or earn referral rewards; or break the law.

9. Paid plans

• Prices and plans are shown before you pay. Prices exclude applicable sales tax unless shown otherwise.
• Seller of record. Career Build, Desk and the Interview Coach Pass are sold through Link, the merchant of record service of Stripe (Stripe Managed Payments). Link is the seller of record for your payment: it calculates and collects sales tax, sends your receipt, and your card statement shows the charge as LINK.COM* PMCAREERDESK. Link handles payment support, and Stripe may refund a payment within 60 days of purchase. PME provides the Service itself under these Terms.
• Interview Coach Pass. The Pass is a one-time payment for the period shown at checkout (30 or 90 days of access). It does not renew automatically, and nothing is charged again when it ends. To ask for a refund of a Pass, write to [email protected]; Stripe may refund a Pass payment within 60 days of purchase.
• Automatic renewal. Monthly plans renew automatically every month at the price shown at checkout until you cancel. If your plan starts at a founding or promotional price, the checkout page states when and to what amount the price changes, and we email you before the change.
• Cancel online. You can cancel any time in Account > Billing, or by emailing [email protected]. Cancelling stops future charges; you keep access until the end of the period you paid for.
• Refunds. Career Build: ask within 14 days of purchase for a full refund, as long as you have not downloaded or exported your final documents. After you download, refunds are limited to cases where we did not deliver what the Pricing page describes, we charged you in error, or the law requires one. Monthly plans: no refunds for part of a month already paid, except billing errors, charges after you cancelled, or where the law requires; if you have not used Desk in your first 7 days, ask for a refund of your first payment; and if your price goes up after a founding or promotional period, you may cancel within 14 days after the first charge at the new price and receive a pro rata refund for the unused part of that month. Refunds go to the original card within 5 business days.
• Three-business-day cancellation. You may cancel any paid plan within three business days after purchase for a full refund. For Career Build, this applies until you download or export your final documents, except that residents of California and New Jersey keep the full three-business-day right in any case.
• Where plans are offered. Paid plans are not offered in some states. The checkout page shows availability for your state.

11. Third-party services

The Service relies on providers such as our AI provider, network and hosting providers, email delivery and payments. If you use PM Career Desk tools inside Claude, Anthropic's terms also apply to your use of Claude.

13. Ending your use

You may stop using the Service and delete your account at any time in your settings. We may suspend or end accounts that break these Terms. Sections 4, 5 (for published anonymous statistics), 13, 14, 15 and 16 survive.

15. Disputes and governing law

• Talk to us first. Before filing a claim, contact [email protected] and describe the issue. We will try to resolve it within 30 days.
• Small claims. Either of us may bring an individual claim in small claims court in your county of residence or in Stark County, Ohio, if it qualifies.
• Governing law and courts. These Terms are governed by the laws of the State of Ohio, where PME Consulting, Inc. is incorporated, without regard to conflict-of-law rules. Claims not brought in small claims court go to the state courts in Stark County, Ohio, or the United States District Court for the Northern District of Ohio, unless the law of your state gives you the right to sue where you live.

17. Changes to these Terms

We may update these Terms. For material changes we will notify you by email or in the product at least 14 days before they take effect. If you keep using the Service after that, the new Terms apply. Changes do not apply to disputes that arose before the change.